It is supposed to arrive sometime today and they will try and finish up the truck and it MIGHT get finished today. They tell me the sunroof did not arrive yesterday. I call them up again today on Friday the 24th. Once it arrives they will finish up the repair and it might be done on that day, or sometime on Friday. They tell me they double checked and the sunroof is scheduled to arrive on this day (Thursday the 23rd). They need the sunroof to arrive so they can put that on and the windshield and the roof inliner. They tell me it is waiting on the sunroof to come in. I call them AGAIN on the 23rd (Thursday) and ask if the vehicle is finished. They tell me it is still being repaired, and it will be completed the middle to end of the next week (week of 20th-24th). So once again, I the customer, have to contact them to get an update on my vehicle. The second and third week arrive and I have not heard anything back. The truck is now projected to be repaired by the second or third week of June.Īgain, no update from the company. But again there isn't anything I can do except accept this and wait. How long does it take to repair a vehicle? The vehicle for the most part only needs the roof replaced, and a few dents here and there. They tell me that the repair is being started and the truck is in the "tear down process." It would be a couple of weeks. I give them a call to get an update around May 30th. I haven’t heard any update from the collision shop. They then realized that the roof was on back order and tried to pass it off as the first roof "arrived damage." Again I don't know what happened for sure, just that now they wouldn't even be able to initiate repair until the 24th of May. Personally, I do not believe they even tried to order the roof until the few days after they had my truck. I said ok, as there was not much I can do about that, but I questioned if that was even the case. The roof was on "back order" and wouldn't arrive until the 24th of May. The insurance company decided to replace the whole roof.Ī few days after the drop off date, I received a phone call stating that the roof they ordered, arrived damaged and they would need to order another on. Most of the damage was on the roof, front windshield, and sunroof. The truck was to be repaired from the recent hail storm. read more I dropped my truck off on May 9th.
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